TEXT MESSAGING TERMS OF USE

By “Opting In” to or using a “Text Message Service” (as defined below) from Acumen Technology, LLC, you accept these Terms & Conditions.

This agreement is between you and Acumen Technology, LLC or one of its affiliates. All references to “Acumen Technology, LLC,” “we,” “our,” or “us” refer to Acumen Technology, LLC, 2699 Fessey Court, Suite 200, Nashville, TN 37204.

Definitions

“Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.

“Text Message Service” includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).

Consenting to Text Messaging

By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions.

E-Sign Disclosure

By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.

Acumen Technology, LLC Text Message Service Privacy Policy

We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service.

Costs of Text Messages

We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

Frequency of Text Messages

This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending aHELPrequest).

Opting Out of Text Messages

If you no longer want to receive text messages, you may reply to any text message withSTOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.

SMS Keywords

START – Texting START will send a message indicating you are subscribed to Acumen Technology LLC’s SMS Services. Sample message: You’ve been subscribed to Acumen Technology LLC’s SMS service. We will use this option to keep you informed on your ticket status. Reply STOP anytime to unsubscribe or HELP for assistance.

STOP – Texting STOP will send a message indicating you are unsubscribed from Acumen Technology LLC’s SMS services. Sample message: You’ve been unsubscribed from Acumen Technology LLC’s SMS services and will no longer receive messages. If this was a mistake, text START to rejoin. For help, text HELP.

HELP – Texting HELP will send a message that includes information on how to reach Acumen Technology LLC’s via phone or email. Sample message: For assistance, call us at 615-744-2001 or email support@acumentechnology.com. Reply STOP to unsubscribe or START to subscribe again

For support, you can reach us at 615-744-2001 or support@acumentechnology.com.